Terms & Conditions

Welcome to thatsArte.com.

We provide our services to you subject to the following conditions. If you visit or shop at thatsArte.com, you accept these conditions. Please read them carefully.

In addition, when you use any current or future thatsArte.com service or visit or purchase from any business affiliated with thatsArte.com, whether or not included in the thatsArte.com website, you will also be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.

 

Privacy Policy and Cookies Policy

Please review our Privacy Policy and Cookies Policy

 

Product descriptions and images

Your piece from thatsArte.com may differ slightly from the images you see on our website.

thatsArte.com has made every effort to reproduce colors as accurately as possible; however, actual colors may vary from what appears on your computer screen for the following reasons:

• Different screens reproduce colors in slightly different ways
• Each piece is made by hand. Various factors, such as weather conditions during the drying process or the artisan's creativity, affect the final result. Slight variations are a desirable quality of handmade items.

Some decorative products feature an “antique patina”, characterized by a distressed-looking glaze, often with evident smudges and splits. This is a valuable quality of some regional pieces and a contribute to their premium value. It should not be considered a manufacturing defect! 

 

Handmade items may exhibit slight variations in size and form due to their unique crafting processes, which can include being thrown on a wheel or slip cast. Plates are an exception, as they are typically pressed to ensure consistent shapes and sizes.

 

The amount of decoration on a piece is proportional to its size; larger items tend to have richer decorations. Most of the photos on thatsArte.com feature medium-sized pieces.

 

On occasion, you may notice minor imperfections, such as slight indentations, design or glaze variations, tiny smudges, small dimples, paint spots, or loose-fitting lids. These variances are not considered manufacturing defects; rather, they are characteristics of original, handcrafted artwork.

 

If a product purchased from thatsArte.com does not meet your expectations, you can return it in unused condition. For more details, please review our Return Policy.

 

Product Safety

All dinnerware, serveware, kitchenware and knives at thatsArte.com are 100% food safe and meet FDA standards.

Decorative ceramics, tiles and keepsakes should not come into contact with food unless specified otherwise.

 

Acceptance of orders

We validate your order and the credit card details you provide before your order is accepted. Once we accept your order, a legally binding agreement is formed between us. We will dispatch your order as soon as the products are available.

 

Currently, you can only place your order online if your shipping address is in one of the countries we serve. Please note that we do not ship to P.O. boxes, General Delivery/Poste Restante, or APO/FPO addresses. Please review our shipping destinations before placing your order.
For orders going to different destinations, we accept requests offline. Please contact us to receive our assistance.

 

Price information

Although thatsArte.com has taken great care to ensure that prices are accurate, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the actual price of an item is higher than the price stated on our website, we reserve the right to contact you for further instructions before shipping and to offer you the option to cancel your order.

Please note that tax policies may change over time. You are responsible for paying any applicable taxes based on your state, county, or municipality, unless otherwise specified in the order.

Shipping Charges
By placing an order, you agree to pay the shipping charges listed on the order form if the total order amount is below the free shipping threshold outlined in our Shipping Charges policy.

 

Shipping Charges are calculated per order and not per item. If you choose to split or modify your order, the shipping charges will be adjusted accordingly.

 

Customs Duties
By placing an order, you agree to our Customs duties policy.

 

Where the country is listed as "Customs duties and fees always on us", thatsArte.com will cover all Customs duties, as these are included in the published price of the products.
thatsArte.com reserves the right to deduct the estimated customs duties and fees to be incurred in the importing country for completing customs formalities from the goods invoice. The estimated customs duties and fees will be indicated in a separate invoice as accessory costs to the transaction, in accordance with the Italian DPR 633/72 - Art. 8, paragraph 1, letter a).
The entire transaction will remain subject to the VAT non-taxability regime provided for exports as per Italian regulations.

 

For shipments to other countries, a contribution towards customs duties, fees, and local taxes is required

 

Important: For large orders, you may need to complete a Formal Entry form with your personal information. This form is submitted by the carrier on behalf of your country’s customs authorities.

 

Payments

We accept most major credit cards for transactions in US Dollars, Euro, and British Pounds. You can pay with your credit card directly or use the Paypal payment option. You don’t need to be a PayPal member to use their payment services. You represent and warrant that if you purchase something from us: (a) any credit card information you supply will be true, correct, and complete; (b) you will use your best efforts to ensure that your credit card company honors any charges incurred by you; and (c) you will promptly pay the charges incurred by you at the posted prices, including any applicable charges.

 

Credit card charge

thatsArte.com charges your credit card as soon as you place your order.

 

In accordance with EU regulations, if we do not receive written notification from you within 14 days of receiving the goods, the sale will be considered final.

 

Please also view our Returns and Refunds - thatsArte.com Handmade Italian Goods.

 

Credit card protection

thatsArte.com employs various security measures to protect your personal information. Specifically, thatsArte.com uses a certificate issued by Let's Encrypt, a certificate authority by the Internet Security Research Group (ISRG) that protects the operations of over 260M websites worldwide, thus creating a more secure and privacy-respecting Web. In the event that any information is intercepted, it will be unintelligible without the unique key used for decryption.

 

thatsArte.com does not store your credit card information on its servers. Your payment is processed by STRIPE, a leading US gateway, by PAYPAL, or by REVOLUT, depending on the payment method you use.

 

This said, like most other websites, thatsArte.com cannot guarantee the security of information submitted over the web.

 

For more info, see FAQs: How do I know that you are a trusted website?.

 

Product availability and delivery

At thatsArte.com, all our products are handmade, primarily produced by small factories and workshops that involve a time-intensive manufacturing process. As a result, many items may not be available in stock. You can find specific information about product availability on their respective product pages.

 

Once we receive your order, we'll send you an email with the current lead time and a shipping estimate.

 

When your order is ready to ship, we will send you an email with your tracking information, allowing you to follow your order's progress all the way to the shipping address you provided.

 

We primarily use UPS or FedEx for international airborne express shipping. Packages will arrive at residential addresses from Monday to Friday between 9:00 a.m. and 7:00 p.m., and at business addresses during their normal hours on the same days. The courier will make three delivery attempts, leaving a notice if the package cannot be delivered. After the third attempt, you can contact the courier following the instructions in the notice to pick up your package.

 

Always check your package upon delivery. DO NOT ACCEPT it if there is evident damage. Inspect the contents and make a written note on the Delivery Receipt if you notice any damage or irregularity. If you are unable to inspect all deliveries at the time of arrival, be sure to sign the delivery receipt as “subject to inspection for concealed damage.”

 

Insurance

thatsArte.com aims to provide a positive experience for all our customers. However, delivery issues can arise, and we depend on your promptness and accountability, as well as the reliable services of the carrier and the insurance company, to address them.

 

It is essential to follow a set of standard obligations. Failure to comply with these policy obligations or procedures may impact the outcome of your claims:

• Double-check your address before submitting your order.
• Inspect all deliveries carefully and note any discrepancies or irregularities on the Delivery Receipt.
• If you suspect that an item or parcel is missing, promptly Contact Us.
• Fully cooperate with the insurance company, and keep all damaged goods. You may also be required to retain all original packing materials for inspection by the insurance agency.

Return Policy
Please review our Returns and Refunds - thatsArte.com Handmade Italian Goods. 

 

Electronic communications

When you visit thatsArte.com or send us emails, you are communicating with us electronically. By doing so, you consent to receive communications from us electronically. We will communicate with you via email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. 

 

Trademarks

All brand names, product and service names, and titles used in this site are trademarks of their respective holders. No permission is given by thatsArte.com for their use by any person other than the said holders, and such use may constitute an infringement of the holders’ rights.

 

Copyright

All content included on this site, such as text, pictures, graphics, logos, button icons, images, data compilations, and software, is the property of thatsArte.com or its content suppliers and protected by Italian and International copyright laws. The compilation of all content on this site is the exclusive property of thatsArte.com and protected by Italian and International copyright laws. All software used on this site is the property of thatsArte.com or its software suppliers and protected by Italian and International copyright laws.

 

Any other use of materials on this site without thatsArte.com prior written consent is prohibited.

 

License and Site Access

We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of thatsArte.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, prices and images; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of thatsArte.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of thatsArte.com without express written consent. You may not use any meta tags or any other "hidden text" utilizing thatsArte.com name or its trademarks without the express written consent of thatsArte.com. Any unauthorized use terminates the permission or license granted by thatsArte.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of thatsArte.com so long as the link does not portray thatsArte.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any thatsArte.com logo or other proprietary graphic or trademark as part of the link without express written permission.

 

Reviews, comments, communications and other content

Visitors may send reviews, comments, e-cards, suggestions, ideas, questions and other communications so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. thatsArte.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

 

If you do post content or submit material, and unless we indicate otherwise, you grant thatsArte.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant thatsArte.com the right to use the name that you submit in connection with such content, if we choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify thatsArte.com for all claims resulting from content you supply. thatsArte.com has the right but not the obligation to monitor and edit or remove any activity or content. thatsArte.com takes no responsibility and assumes no liability for any content posted by you or any third party.

 

Disclaimer of warranties and limitation of liability

Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the Countries we ship to. thatsArte.com does not represent that any product referred to in the materials on this website is appropriate for use or available in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws, if and to the extent local laws are applicable.

 

We have taken every care in preparing the content of this website. However, this site and all information, content, materials, products and services included on or otherwise made available to you through this site are provided by thatArte.com on an “as is” and “as available” basis, unless otherwise specified in writing.

 

thatsArte.com makes no representation or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products, or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk.

 

To the full extent permissible by applicable law, thatsArte.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. thatsArte.com does not warrant that this site, information, content, materials, products or services included on or otherwise made available to you through this site, its servers, or emails sent from thatsArte.com are free of viruses or other harmful components.

 

thatsArte.com  will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products or services included on or otherwise made available to you through this site, included, but not limited to direct, indirect, incidental, punitive, ad consequential damages, unless otherwise specified in writing.

 

Certain hypertext links in this site may lead to other websites, which are not under the control of thatsArte.com. When you activate any of these links you will leave the thatsArte.com website and thatsArte.com has no control over and will accept no responsibility or liability for the material on any website which is not under the control of thatsArte.com.

 

Our Address
thatsArte.com s.r. l. is a Limited Liability Company registered in Viterbo - Italy
Our address is:

Via Monfalcone 22/E
01100 - Viterbo (VT)
Italy
www.thatsArte.com

 

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of Italy and all parties submit to the non-exclusive jurisdiction of the Italian Courts. Contracts will be communicated in English. If any provision of these terms and conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

 

We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.