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Italian Arthouse Ceramics





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Shipping

Countries we ship toTop

thatsArte.com is designed to recognize the country you are shopping from automatically. Should it not work correctly, you can always change the country in the top right corner of any page.
Shipping charges will always be calculated at checkout based on the shipping address.

We currently ship to the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States.

We do not ship to PO boxes, General Delivery/Poste Restante, and APO/FPO addresses.

If your address is in a remote area, contact us before placing your order as extra shipping charges might apply.

We will be happy to assist you with shipments to different destinations: send us a list of the items you wish to order, and we’ll send you the relevant shipping charges and the instructions for the payment.

A quick way to send us a list of products you are interested in is to create an account, add the products to your wish list and share the list with us using the email address info AT thatsArte.com. Another option is to use our contact form .

Order lead timeTop

Soon after your order is placed, we will email you to confirm that the order has been received and let you know if your items are in stock.

If your items are in stock, we will ship them in 3/5 days.
However, as all our products are handmade and some artisans have a limited production, it often happens that the items you have ordered are not in stock. In this case, the product availability depends on your chosen artisans.

Artists have different production lead times: you can check them on the product page. If you wish to make sure of a product's availability before you order Contact us , mention the product code: it’s essential if you’re buying a present and you have a specific deadline.

ChargesTop

Shipping charges to the United States
Free shipping with orders over 250 USD
30 USD with orders under 250 USD
Customs duties and fees always on us

Shipping charges to Australia
Free shipping with orders over 600 USD
50 USD with orders under 600 USD
Customs duties and fees always on us

Shipping charges to Canada
Free shipping with orders over 250 USD
30 USD with orders under 250 USD

Shipping charges to the United Kingdom
Free shipping with orders over 200 GBP
30 GBP with orders under 200 GBP
Customs duties and VAT always on us

Shipping charges to Europe – Euro area
Free shipping with orders over 200 EUR
20 EUR with orders under 200 EUR
VAT is always included in the prices

Shipping charges to Europe – Other countries
Free shipping with orders over 250 USD
30 USD with orders under 250 USD

Shipping charges to New Zealand
Free shipping with orders over 600 USD
50 USD with orders under 600 USD

Customs duties and fees
No Customs duties and fees are due for shipments to the US, Australia, UK, and the European Union member countries.

A contribution to Customs duties and fees and local taxes are due for shipments to all the other countries.

Important: for substantial orders, you might be required to fill in a Formal Entry form with your personal information by the carrier, on behalf of your Country’s Customs authorities.

Order trackingTop

When your order ships, we’ll send you an email with your tracking information, so you can follow your order’s progress all the way to the shipping address you have provided.

If you have an Account at thatsArte.com you can log in any time to check your order's status and track your shipment.

The international courier service delivers Monday through Friday during office hours and you cannot pre-book delivery times. The courier will try to deliver the package for three consecutive working days, leaving a notification with a contact number each time.
Undelivered packages will be returned to our warehouse.

If a shipment is refused or the courier cannot deliver it, it will be returned to thatsArte.com. We will issue a credit less shipping, both outgoing and incoming, as well as any applicable Customs charges.