Return policy

Our return policy applies to all incorrect or damaged purchases from thatsArte.com.

You can return your purchase in exchange for other items, or ask for full reimbursement of original price (including the Shipping Charges).

We will refund your credit card within 10 days of receiving the items. We’ll notify you of your reimbursement via e-mail once we’ve received and processed the return. If you ask to exchange your item with another ceramic piece, we will let you know the availability.

This is how to apply for a refund:

• In case of damage
  Please, inspect all deliveries upon arrival, if possible, and make written exceptions on the Delivery Receipt of every discrepancy or irregularity. 
  Please, always sign the delivery receipt “subject to inspection for concealed damage”.
  If inspection upon arrival is not possible, please inform the carrier calling their Toll Free Number and e-mail us within 24 hours of merchandise arrival, mentioning your Name, Order Number and the Product Code of the damaged item(s). We will give you clear and simple instructions. We will pay the return shipping charges.
  You may be requested to keep the original packing material for the carrier’s inspection.
• In case of incorrect item(s)
  Please e-mail us within 5 calendar days of receiving the ceramics, mention your Name, Order Number, the Product Code of the incorrect item(s) and clearly describe the problem with your item(s). We will give you clear and simple instructions. We will pay the return shipping charges. Please note that no returns will be accepted if not previously agreed upon with us.

thatsArte.com does not accept the following returns:

If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us.