Customer feedback

Your suggestions are welcome

We’d love to hear your thoughts, suggestions, and ideas about our selection of Fine Italian Ceramics, our Services, our Website and anything you think is important. 

Do e-mail us! A simple suggestion can turn into a huge benefit to our users community.

What our Customers think about their purchases

We regularly ask our Customers a short comment on their shopping experience, meaning how they like the Italian pottery piece they have purchased and the quality of our communication and services.

Below you’ll find a short list of the latest feedbacks.
We believe that they will give you a good idea of what to expect when dealing with thatsArte.com.

Thanks for your follow up. The items are wonderful. They were packed well and shipped exactly as committed.  Couldn’t ask for better customer service.  I will be ordering many other pieces from you. Regards,
Patricia, Aurora CO

Manuela and Tiziana, I received my order yesterday and it is simply beautiful!  Thank you so much for all your attention to my order and the trouble you took in calling me directly. It arrived safely and promptly. I wanted to let  you know how much fun I had shopping online for the perfect pattern and color for my kitchen.  I noticed that there were many similar patterns repeated on all the sites. But when I got to your site I found some really extraordinary patterns that I did not see elsewhere.  Reading the story of your company was so much fun.  You are certainly blessed with an incredible job!  I too would love to travel across Italy and look for the most exquisite designs! Thanks again so much!  Enjoy your business!
Barbara, Oceanside CA

I love the canister but more importantly, my wife loves it. The quality of communication and services was impeccable. I have not found better quality and service in all of my research for pottery of this kind. I was very please with my purchase and very proud to own what I consider art from the country of my ancestors. I would highly recommend you to anyone at anytime.
John P, Eugene OR

The 6 bread plates arrived safely, well-packed.  They are beautiful and I know we will enjoy using them with our other Italian ceramics when we entertain.   
Jeanette, Pittsburgh PA

Dear Manuela & Tiziana, The Paradisea has arrived in Washington intact. I’m amazed by the speediness of your service. I haven’t seen the piece yet and won’t until mid-April, but I’m very much anticipating my pleasure in it. As you know, I love Alessi’s pieces and would be delighted to see any new additions. It’s been a pleasure doing business with you, and I hope this is the first of many opportunities. Thank you so much.
Dorothy, Washington DC

Manuela and Tiziana, My dinnerware arrived today and it is absolutely beautiful. Each piece arrived in perfect condition and they are exquisite! What a wonderful birthday gift and I know I will be placing many more birthday orders with you. Thank you for your wonderful service. I am so glad I was brave enough to order my plates from you!
Jan, Denver CO

Hi Tiziana and Manuela, My tea pot and the espresso pot arrived today. They are exquisite, the quality is super to the very last details. I love both of these items. Not only the great quality that I have received but the service in which you both provide are exceptional. From the time I expressed my interests in the tea pot, and the espresso pot to the order process, and shipping have been very smoothly. Thank you very much. I am looking forward to do business again with both of you. You’ve made the Internet shopping trustworthy and comfortable for me. Once again, thank you.  
Nathan, Seattle WA

The service was great. The plate arrived and I am very happy with it. Thank you,  
Barbara, Freeland WA

Manuela & Tiziana, We love the biscotti jar! It looks lovely in our kitchen next to a plate we purchased while in San Gimignano. Thank you for your prompt service. I had purchased the jar as a gift for my husband and you did not disappoint in getting it to me on time. Thank you.
Charity, St. Charles IL

Hi Manuela & Tiziana, I love my new dinnerware. Your web site and customer service are both excellent. I will probably be ordering more soon. It is really beautiful. Thank you,
Tom, Coronado CA

Thank you for keeping me informed on the progress of my order, it arrived on the 15th as scheduled.  The plate is absolutely beautiful. It has a wonderful finish that glistens with rainbow refractions atop the navy and cream decorations. This has been a great experience and I will be sure to tell everyone that I know about your shop. Sincerely,
Jennifer, Falls Church VA

Dear Manuela and Tiziana, our Eugenio piece arrived safe and sound on Friday - it’s as beautiful as we expected. We were delighted with the speed in which we received (we placed the order on the previous Sunday!), the communication from you after we placed our order, and the careful packaging. Regards,
Trillium, Madison WI

I received the order today. The ceramics are beautiful. Great buying experience. Thank you.
Curtis, Miami FL

Thank you, thank you, thank you for my beautiful pottery.  I was so pleased with the quality of the pieces that I sat right down to make a list of the additional pieces I want to buy. I was in Italy last year and purchased a beautiful cheese shaker.  It was my favorite souvenir from the trip. When I got home to the US, I went online to find another, and was skeptical as to whether you could produce one just as nice as my souvenir.  You did.  It was from the same family and has the same detailed craftsmanship as the one I found in Italy.  I’m thrilled and will certainly be buying again from your website. Sincerely,
Cheryl, Miami FL

I was very satisfied with your service and I love the bowl.  Thanks.
Lynne, Sacramento CA

Dear Manuela and Tiziana, The Italian pottery arrived at my daughter-in-law’s home on Christmas Eve which was outstanding because she then opened it in front of us on Christmas Day. The pieces are lovely, excellent craftmanship, and completely intact. Your service (including the email communications) was superb. I will order more products from you in the future. Thank you.
Marsha, Brighton MI

Your customer service was really great - friendly, informative and prompt.  I’m looking forward to doing business with you again. Viva Italia! May 2008 bring you continued prosperity. Sincerely,
Annie, Chicago IL

Dear Manuela & Tiziana: Your ceramics arrived safely and are exquisite. My wife loves them dearly. The workmanship is as good as I could find anywhere, and your service and shipping was great. I can’t thank you enough. I hope you had wonderful holidays, and again thank you for everything. Regards,
Jerry, Brick NJ

Manuela and Tiziana, I wanted to let you know that I am very pleased with my shopping experience at ThatsArte.  The quality of the ceramics is excellent.  I am very grateful that I received the bowls in time for my holiday party and my friends thought they were lovely.  I think you do a great job of communicing with your customers and I will do business with you again in the future.  Many thanks and have a Healthy and Happy New Year. Best regards,  
Leslie, Chatman NJ

Dear Tiziana and Manuela, We wanted to write you to let you know that the bowls arrived today, and they are absolutely beautiful!  Just what we wanted!
Thanks for everything.  I’m sure we’ll be in touch again when we embark on our next project! With warmest regards and best wishes for a wonderful holiday season,
Josephine, Chantilly VA

I did receive the plate on Wednesday afternoon.  The plate is beautiful.  Thank you very much for replacing it and for expediting the shipping to me, so I could send it off to my Mother for her Christmas Present.  Also thank you for the phone call on Sunday, I appreciated your efforts to straighten out the problem, you guys were great.  Sincerely, 
Dena, Danville CA

Dearest  Manuela & Tiziana, Thank you so very, very, very much for EVERYTHING!!!! My wonderful, perfect & beautiful hand crafted, hand painted fine Italian dinnerware has arrived home... I am overwhelmed by the perfect beauty of these precious works of art. I love you ladies very, very much & I truly do wish you & yours a very merry Christmas, A wonderful & prosperous New Year, a long, happy & healthy life for years & years to come. This I say from my heart. I love you all.. Thank you.....
Danielle Annmarie, S. Francisco CA

Manuela & Tiziana, Yesterday I received my order, and I wanted to let you know that I couldn’t be happier with the quality of the items I ordered and the entire experience of shopping with you. The pieces I received were even more impressive in person than I could have hoped for. The order was on time, and I received emails giving me updates through the whole process. The packing was so secure that there was no chance for any damage to occur to the contents. I also want to compliment you on your website. I looked at quite a few sites before ordering, and I saw no other sites that compared either in thoroughness or selection - I wanted to buy everything. Merry Christmas and continued success in the new year.
Tom, East Haven CT

Dear Manuela and Tiziana, your web site is a delight. The information on the artists and the region of Italy they come from is fascinating and informative. It is like shopping in a small store with helpful people.  I found the communication to be very thorough and personal.  The packaging was impressive. It was almost as much of a work of art as the ceramics.  I am thrilled with my purchase, the condition they arrived in, and all the help and updates I received. The entire experience was a happy one, and I plan to order again soon. Thank you for all your expertise,
Patsy, Pasadena CA

Thanks so much. I got my ceramics, and they are so beautiful! I enjoyed having such prompt communication with you. Every time I got worried you were there to let me know where the package was, and when it would get here. I will buy from you again. Thanks.
Kimberly, Oakland CA

Dear Manuela & Tiziana,  I received my pots and I LOVE them!  They are absolutely gorgeous and I am thrilled. They are exactly as they appeared on your web site. The colors, the size and the quality are perfect. I found your web site to be very efficient and extremely user friendly.  I was also very pleased with the service I received after I placed my order.  You kept me well informed about the status of my order throughout the process right up until I received my packages. I will definitely will be a return customer and tell my friends about your products! Thank you very much,
 Abby, Phoenix AZ
 
The mugs are so beautiful! I was happily surprised at the detail and color.  I just wish they would have arrived sooner. Thank you!
Catherine, New York NY

I want to thank you for helping us order, and receive in time, our beautiful Peacock Platter.  I appreciate that you went out of your way to contact the artist and ask for a rush.  The platter is so much more than we expected and your service is excellent.  We look forward to working with you again next year.
Marianne , Orlando FL

Fantastic piece, no better service or delivery, so very highly recommend A+++++
Vicky, San Francisco CA

Absolutely fabulous! As described/photo. Pkd extremely well, arrived fast. Thank U!
Barry, Winston Salem NC

The piece is beautiful! Special order worked perfectly! Packing was perfect! Lovely doing business with you
Melinda, Naples FL

Great service. Beautiful canister set. Extremely happy with purchase. Thanks
Kelley, Trabuco Canyon CA

Fabulous! Arrived safely, quickly and beautifully! Thanks again!
Glaucia, Cordova TN

Ohhh, this plate is amazing!! thanks for selling such exquisite art! A+++++
Costanza, Redwood City CA