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Payments methodsTop

We accept Mastercard and Visa for transactions in US Dollars, Euro and British Pounds.
You can pay with any other credit card if you use Paypal payment option. You don’t need to be a PayPal member to pay with your credit card.

If you're paying with a credit card, enter the number without spaces or dashes. All credit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

Security Top

Your payment information is secured by Thawte digital certificate, a leading US Certification Authority, which protects the credit card data submitted to through the use of encryption. Should any information be intercepted, it will be unintelligible without the unique key used for decryption.

We do not store your credit card information on our servers. Your payment is processed by Gestpay by Banca Sella, the Visa and Mastercard choice for online payments in Italy.

Payment chargeTop

We usually charge your credit card when the sale is final, that is:

However, there is an important exception to this rule. If your items are not in stock and you did not ask for any free personalization or bespoke goods, we will charge your credit card 20 days after you placed your order. Italian banks and Paypal do not allow to delay payments more than 20 days from the payment authorization.

If we do not receive a written notification from you within 5 calendar days of your receipt of the ceramics, the sale is final.

Taxes and Customs feesTop strictly applies a “no surprise at delivery” policy. All you need to pay for your handmade Italian goods is ALWAYS in bottom line of the order review page.

No taxes, Customs duties and fees are due for shipments to the US, Australia and European Union member countries.

A contribution to the local taxes, Customs duties and fees are due for shipments to all the other countries.