Shipping charges
Enjoy the magic of shopping in Italy from the US without worrying about extra charges and Customs formalities.
We take on us the troubles and most of the costs, including packaging, shipping to different ZIP codes in US, preparing the Customs & FDA forms, and insuring your items.
We heavily subsidize shipping charges and totally cover the other costs, simplifying your calculations with a very clear and all-inclusive Shipping Charges policy:
| Orders of $400 and above | Free of additional charges |
| Orders of $250 to $399 | +10% client contribution on item price |
| Orders of $100 to $249 | +15% client contribution on item price |
| Orders below $100 | $30 client contribution |
Remember that shipping is always free for orders of $400 and above.
Our Shipping Charges policy also guarantees your items will be :
- Safely and carefully packed
- Fully insured against damage and loss
- Shipped by airborne express service
- Free of Custom fees. They are always on us, our Clients never pay extra costs.
Our Shipping Charges policy is designed for shipments from Italy to all US destinations, excluding Alaska, Hawaii, PO boxes.
For different destinations, please view Do you ship to destinations outside the United States?
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Why thatsArte.com
Free personalization
Make your ceramics your own and your gifts memorable by having your names, initials or a even a short message nicely painted on your ceramics. You just need to fill in the relevant box in the order form. It's easy and it's free!
Special orders Enjoy the privilege of commissioning a tailor made piece to your favourite artists, like we Italians always do when it comes to special home accents. It'll be a pleasure for us to discuss your projects with the artist you prefer and follow up the making of your unique ceramic pieces.
Free shipping on big orders At thatsArte.com shipping is always free for orders of $400 and above. Our Shipping Charges policy also guarantees a safe and careful packaging, full insurance against damage and loss, airborne express delivery service. Custom fees are always on us.
Free trial We are so confident that you will love our hand-painted ceramics that we're happy to let you try our pottery at home for 10 days, risk free. If you feel the product just isn't right for you, simply contact us to arrange a return directly to thatsArte.com within 10 days and we will refund you.
Customer satisfaction The best presentation for the quality of our pieces and service comes from our customers. We always ask for feedback after purchase to measure the degree of satisfaction and to understand how we can improve. We are very proud of our exceptional feedback record.
