Shipping charges
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NEW! Delivery to Australia |
Enjoy the magic of shopping in Italy without worrying about extra charges and Customs formalities.
We take on us the troubles and most of the costs, including packaging, filling in Customs & FDA forms, and insuring your items.
We heavily subsidize shipping charges and totally cover the other costs, simplifying your calculations with a very clear and all-inclusive Shipping Charges policy:
| Orders of $400 and above | Free of additional charges |
| Orders of $250 to $399 | +10% client contribution on item price |
| Orders below $250 | $50 client contribution |
Remember that shipping is always free for orders of $400 and above.
Our Shipping Charges policy also guarantees your items will be :
- Safely and carefully packed
- Fully insured against damage and loss
- Shipped by airborne express service
- Free of Custom fees. They are always on us, our Clients never pay extra costs.
Our Shipping Charges policy is designed for shipments from Italy to all US destinations, Canada and Australia, New Zealand and India (NEW! ). Restrictions apply (1).
We also ship to UK, France, Germany, Greece, Luxembourg, Malta, the Netherlands.
For different destinations, please view Do you ship to destinations outside the United States?
Shipments are via UPS.
(1)
USA - We do not ship to Alaska, Hawaii, PO boxes and APO/FPO addresses
CANADA - Extra charges apply for deliveries to UPS remote areas - contact us for a cost estimate
NEW ZEALAND - Extra charges apply for deliveries to UPS remote areas - contact us for a cost estimate
INDIA - Extra charges apply for deliveries to UPS remote areas - contact us for a cost estimate
AUSTRALIA - Extra charges apply for deliveries to the following remote areas - contact us for a cost estimate:
- Queensland 4828 - 4849, 4855 - 4861, 4874 - 4876, 4883 - 4895
- South Australia 5214 - 5346, 5356 - 5734,
- Western Australia 6065 - 6084, 6065 - 6084, 6215 - 6770, 6798 - 6799
- Tasmania 7030-7030, 7054-7162, 7171, 7175-7176, 7185-7216, 7252-7470
- Others 0823 - 0909
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Why thatsArte.com
Free personalization
Make your ceramics your own and your gifts memorable by having your names, initials or a even a short message nicely painted on your ceramics. You just need to fill in the relevant box in the order form. It's easy and it's free!
Special orders Enjoy the privilege of commissioning a tailor made piece to your favourite artists, like we Italians always do when it comes to special home accents. It'll be a pleasure for us to discuss your projects with the artist you prefer and follow up the making of your unique ceramic pieces.
Free shipping on big orders At thatsArte.com shipping is always free for orders of $400 and above. Our Shipping Charges policy also guarantees a safe and careful packaging, full insurance against damage and loss, airborne express delivery service. Custom fees are always on us.
Free trial We are so confident that you will love our hand-painted ceramics that we're happy to let you try our pottery at home for 10 days, risk free. If you feel the product just isn't right for you, simply contact us to arrange a return directly to thatsArte.com within 10 days and we will refund you.
Customer satisfaction The best presentation for the quality of our pieces and service comes from our customers. We always ask for feedback after purchase to measure the degree of satisfaction and to understand how we can improve. We are very proud of our exceptional feedback record.
